Access skills with ease

This course provides learners an understanding of the service provider’s role in delivering effective customer service and helps to identify and develop key skills to deliver a level of service that ensures customer loyalty and retention.

Learners will develop specific skills through interactive and action-based lessons. These include:

1. The understanding, development, and management of one’s emotional intelligence

2. The ability to listen effectively to customer needs and issues and identify root causes

3. The ability to address customers needs and issues effectively through constructive communication

4. The ability to sustain continuous and effective relationships with customers